Refund policy

Return and Refund Policy

Gold Bank Co

Last updated: [08/09]

We want you to be happy with every order. If something is not right, this policy explains how returns, exchanges and refunds work.

1. Return window

You have 30 days from the date you receive your order to request a return.

To be eligible, the item must be:

  • In the same condition you received it
  • Unworn or unused, with tags attached
  • In its original packaging
  • Accompanied by the receipt or proof of purchase

Items sent back to us without first requesting a return will not be accepted.

2. How to start a return

  1. Email us at [SUPPORT EMAIL] with your order number and a short description of the issue.
  2. If your return is approved, we will send you the return address and instructions.
  3. Ship the item back within 7 days of approval.

Please do not send items back before receiving approval from our team.

3. Return shipping costs

  • Defective, damaged or incorrect items: we cover the full return shipping cost.
  • Change of mind or wrong size ordered: the customer is responsible for the return shipping cost.

Original shipping charges are non-refundable unless the return is caused by our error.

4. Damaged, defective or wrong items

Please inspect your order as soon as it arrives. If the item is damaged, defective or not what you ordered, contact us within 48 hours of delivery with:

  • Your order number
  • Clear photos or a short video of the item and the packaging

We will send a replacement or issue a full refund, at your choice.

5. Items that cannot be returned

We do not accept returns on:

  • Custom, personalised or made-to-order items
  • Sale items and gift cards
  • Items marked as final sale
  • Products returned in used, damaged or incomplete condition
  • Hygiene-sensitive items once the seal is broken

6. Exchanges

The fastest way to get what you want is to return the item you have and, once the return is approved, place a new order for the correct product.

7. Refunds

Once we receive and inspect your return, we will notify you of the outcome by email.

  • Approved refunds are issued to the original payment method
  • Processing takes up to 5 business days on our side
  • Your bank or card issuer may take an additional 5 to 10 business days to post the credit

If more than 15 business days have passed since your refund was approved and you still have not received it, contact us at [SUPPORT EMAIL].

8. Order cancellations

Orders can be cancelled free of charge within 12 hours of purchase, as long as the order has not yet been shipped. After that, the standard return process applies.

9. Late or missing deliveries

If your tracking shows the parcel as delivered but you have not received it, please check with neighbours and your local carrier first, then contact us within 7 days so we can open an investigation.

10. Contact us

Gold Bank Co
Email: goldbarkcollc@outlook.com
Address: 75 Av. Emile Labussière, 87100 Limoges
Response time: within 24 to 48 hours, Monday to Friday

This policy does not affect your statutory consumer rights.