Shipping policy
Shipping Policy
Gold Bank Co
Last updated: 8 September 2026
1. Order processing
All orders are processed within 1 to 3 business days after payment is confirmed.
Orders are not shipped or delivered on weekends or public holidays. If we are experiencing a high volume of orders, processing may take longer and we will notify you by email.
You will receive a confirmation email once your order is placed, and a second email with tracking details once it ships.
2. Delivery times
| Destination | Estimated delivery |
|---|---|
| France | 3 to 7 business days |
| European Union | 5 to 12 business days |
| United Kingdom and Switzerland | 7 to 15 business days |
| Rest of the world | 10 to 20 business days |
Delivery times are estimates counted from the date of dispatch, not the date of purchase. They are not guaranteed and may be affected by carrier delays, customs clearance, weather or peak periods.
3. Shipping rates
Shipping costs are calculated at checkout based on your destination and the weight of your order. The final amount is shown before you complete your purchase.
Free shipping promotions, when available, apply only to standard delivery and to the destinations stated in the offer.
4. Tracking your order
Once your order ships, you will receive a tracking number by email. Please allow 24 to 72 hours for the tracking information to become active.
If your tracking has not updated after 7 business days, contact us at goldbarkcollc@outlook.com with your order number.
5. Incorrect addresses
It is the customer's responsibility to provide a complete and accurate delivery address at checkout.
We are not responsible for orders delivered to an incorrect address supplied by the customer. If a parcel is returned to us because of an incorrect or incomplete address, we can reship it once the customer pays the new shipping cost.
If you notice an error, contact us within 12 hours of ordering and we will try to correct it before dispatch.
6. Lost, stolen or delayed parcels
If your tracking shows the parcel as delivered but you have not received it, please:
- Check with neighbours, your building reception and your local carrier office
- Wait 48 hours, as carriers sometimes scan parcels as delivered before the final drop-off
- Contact us within 7 days of the delivery scan so we can open an investigation with the carrier
Investigations can take up to 20 business days to resolve. Once the carrier confirms the loss, we will send a replacement or issue a full refund.
7. Damaged parcels
If your parcel arrives visibly damaged, take photos before opening it and contact us within 48 hours of delivery at goldbarkcollc@outlook.com with your order number and images.
8. Customs, duties and taxes
Orders shipped within the European Union include VAT and are not subject to additional customs charges.
For deliveries outside the EU, any customs duties, import taxes or handling fees are set by the destination country and are the responsibility of the customer. We have no control over these charges and cannot predict their amount.
Refusing a parcel because of customs charges does not entitle you to a refund of the shipping cost.
9. Split shipments
Orders containing several items may be shipped in separate parcels arriving on different dates, at no extra cost to you. Each parcel will have its own tracking number.
10. Contact us
Gold Bank Co 75 Av. Emile Labussière, 87100 Limoges, France Email: goldbarkcollc@outlook.com Phone: 05 55 10 26 39 Response time: within 24 to 48 hours, Monday to Friday